Tech Support Scams: How They Work and How to Avoid Them

Tech support scammers pretend to be from well-known companies and say your device has a problem. Their goal is to gain access or take your money.

Typical tactics

• A pop-up with a loud alert and phone number.
• A cold call claiming to be from a software company.
• Requests to install remote access software.
• Demands for payment by gift card or wire.

What to do

• Close the browser or restart the device; do not call the number.
• Never give remote access to unsolicited callers.
• Hang up and contact the real company yourself.

If you already gave access

Disconnect from the internet, uninstall remote tools, change passwords from a clean device and contact your bank.